SERVICE & MAINTENANCE

A Consistent & Proactive Approach

After making the initial investment to have an EV charging infrastructure installed, you want to ensure that it is working as efficiently as possible, with uptime hovering in the 98% range. EV chargers should have the same reliability as the electric grid the utilities maintain, but in order to achieve this, there is a level of regular maintenance that should be considered.

No two EV infrastructures are the same and it can be complicated to know how to keep your stations properly maintained.

Our team can help you create a customized maintenance plan, and then help you stick to it, with a service team standing by 24 hours a day, 7 days a week.

To ensure you are getting the most out of your equipment, we provide a comprehensive operations and maintenance program that includes:

Preventive & Corrective Maintenance
Remote Software & Hardware Monitoring
Hardware Parts Replacement
Firmware Updates
Reporting
Performance Service Level Agreements (SLAs)

Dedicated Team of Support

Our Customer Service Center (CSC) is here for you. It is a centralized department responsible for the compliant and efficient processing of service requests across all clients, offices, and markets. From the moment you become a Miller EV Solutions partner, we have a dedicated team staffed and ready to respond to any road bump you encounter. With a thorough understanding of client needs, the CSC team efficiently and effectively processes service requests from all our offices and markets.

The CSC team will assist with:

Project Processing for New & Existing Clients
Oversight and Compliance
Partner Service and Ticket Portals
Service Data Analysis
Client Reporting and KPI Monitoring

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Get Started with Miller EV Solutions Today

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